In keeping with our mission to see our clients succeed, NVT is available 24 hours a day, 7 days a week. We understand that 24/7 support is especially important to our clients. When companies are faced with a crisis situation, they need a quick and responsible solution. This is especially true of smaller companies who do not have full time IT support
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New Vision Technologies, Inc.
Address: 99 Main St.Nyack, NY 10960
Phone: (845)353-HELP(4357)
Fax: (888)738-7606
Email: [email protected]
Job Descriptions
Our culture is based on a core team of professionals always striving to deliver the best solutions for our clients. We value honesty, enthusiasm, respect, ownership, excellence and a service oriented attitude. This culture is essential to our success, distinguishing us from our competition and enabling us to hire and retain the best and brightest people in this business.
See Descriptions Below:
Support Specialist
Systems Engineer
Support Specialist
Job Summary
Primary focus on performing end-user support at client locations.
Duties and Essential Job Functions
Daily interaction with variety of clients. Must refer questions or concerns outside own knowledge area to other team members in order to achieve client satisfaction.
Working Conditions
The majority of work will be performed at client locations which may vary in terms of quality of workspace. Must be able to lift, carry, and reposition all parts of user workstations, network appliances, and printers. Consecutive hours spent at a time sitting in front of computer monitor and using keyboard and mouse. Daily driving from one client location to another.
Job Summary
Primary focus on performing end-user support at client locations.
Duties and Essential Job Functions
- Provide on-site end user desktop support at multiple client locations.
- Complete standard tasks as detailed in checklist.
- Complete thorough CSRs on daily basis.
- Maintain accurate and timely guidebooks for assigned clients.
- Maintain 78% overall utilization.
- Escalate issues promptly to account team.
- 1-3 years desktop administration experience.
- 2-4 years helpdesk or remote telephone support.
- 1-3 years operating systems experience (Windows OS, Mac, Unix, or Linux)
- Strong knowledge of Microsoft Office applications, backup solutions, imaging solutions
- Basic Systems Administration
- General Hardware, printers/scanners, networking basic knowledge, mobile devices, wireless access points, troubleshooting methods
- Proven ability to operate productively in a virtual office environment, delivering reliable follow-up and using off-site connectivity and wireless communications tools.
- Must be highly organized and detail-oriented.
- Successful at working in a team culture.
- Excellent verbal and written communication skills.
- Possess valid and clear drivers' license.
Daily interaction with variety of clients. Must refer questions or concerns outside own knowledge area to other team members in order to achieve client satisfaction.
Working Conditions
The majority of work will be performed at client locations which may vary in terms of quality of workspace. Must be able to lift, carry, and reposition all parts of user workstations, network appliances, and printers. Consecutive hours spent at a time sitting in front of computer monitor and using keyboard and mouse. Daily driving from one client location to another.
Systems Engineer
Job Summary
Primary focus on providing technical knowledge and support regarding network operations issues for multiple clients.
Duties and Essential Job Functions
Daily interaction with variety of clients. Must refer questions or concerns outside technical area to other team members in order to achieve client satisfaction.
Working Conditions
The majority of work will be performed at client locations which may vary in terms of quality of workspace. Must be able to lift, carry, and reposition all parts of user workstations, network appliances, and printers. Consecutive hours spent sitting in front of computer monitor and using keyboard and mouse.
Job Summary
Primary focus on providing technical knowledge and support regarding network operations issues for multiple clients.
Duties and Essential Job Functions
- Document, test, and modify network operating systems to enhance efficiency and reliability.
- Diagnose and remedy network and user issues.
- Implement client projects by drawing upon a variety of prior technical experience.
- Maximize network performance through proactive network design and monitoring.
- Develop and maintain accurate and timely guidebooks for clients.
- Maintain 76% overall utilization.
- Provide on-the-job training (via shadowing) to Support Specialists.
- Produce up-to-date records of clients' networks as they grow.
- 3-5 years experience in network administration.
- 2-4 years desktop administration.
- 3-5 years operating systems experience (Windows, Mac, Unix, and/or Linux)
- 3-5 years Exchange
- Proven network analysis and diagnostic skills, ability to implement quick and effective solutions to network problems, and escalate issues when necessary.
- Advanced knowledge of Microsoft Office applications.
- Proven dedication to enabling continuous operations.
- Proven ability to operate productively in a virtual office environment, delivering reliable follow-up and using off-site connectivity and wireless communications tools.
- Successful at working in a team culture.
- Excellent verbal and written communication skills.
- Possess valid and clear drivers' license.
Daily interaction with variety of clients. Must refer questions or concerns outside technical area to other team members in order to achieve client satisfaction.
Working Conditions
The majority of work will be performed at client locations which may vary in terms of quality of workspace. Must be able to lift, carry, and reposition all parts of user workstations, network appliances, and printers. Consecutive hours spent sitting in front of computer monitor and using keyboard and mouse.
